FAQ

Placing an order with Thinkcarus.com is simple and convenient. Please follow these steps to place your order:

Visit our website: Go to www.toplse.com to start shopping for your desired automotive products and accessories.

Browse our catalog: Explore our extensive range of products by selecting the relevant category or using the search bar at the top of the page to find a specific item.

Add to cart: Once you have found your desired item(s), click on the “Add to Cart” button to add the product(s) to your shopping cart.

Review your cart: Click on the “Cart” icon at the top-right corner of the page to review your selected items, update quantities, or remove items as needed.

Proceed to checkout: After reviewing your cart, click on the “Proceed to Checkout” button to move forward with the purchasing process.

Sign in or create an account: If you already have an account with www.toplse.com, sign in with your email address and password. If you’re a new customer, you can create an account by clicking on the “Create Account” button and providing the required information.

Enter shipping information: Fill in your shipping address and choose your preferred shipping method. If your billing address is the same as your shipping address, check the box to save time.

Choose payment method: Select your desired payment method and provide the necessary information. We accept various payment options, such as credit/debit cards, PayPal, ShopPay, Afterpay, Amazon Pay, Klarna and more.

Review and confirm: Review your order details, including the shipping and payment information, to ensure everything is correct. If you have a discount code, enter it in the designated field and click “Apply.”

Place your order: Click on the “Place Order” button to finalize your purchase. You will receive an order confirmation email with your order number and other relevant details.

If you require any assistance during the ordering process, please feel free to contact our customer support team at [email protected] or through our live chat feature available on the website.

A: If you need assistance with an order placed through our official website, www.toplse.com, please follow these steps:

Visit our website and navigate to the “Contact Us” page to complete support ticket.
Open a support ticket by providing the necessary details, including your name, email address, order number, and a description of the issue or question.
Submit the ticket, and our support team will respond as soon as possible to help you with your order.
Please be aware that we cannot provide assistance for orders placed through third-party websites or sellers. If you purchased your Thinkcar product elsewhere, we kindly ask that you follow the return and refund process outlined by the original place of purchase. Each retailer may have its own policies and procedures for handling returns and refunds, so it’s essential to review their guidelines to ensure a smooth resolution.

If you have any other questions or concerns, feel free to reach out to our support team at [email protected] or call (86) 177-6365-5535

We are here to help!

If you have purchased your Thinkcar product from our official website (toplse.com), you will receive an email with tracking information once your item has shipped. Please check your email inbox, including spam or promotions folders, for this information. Usually our shipping lead time after receiving your order is 24-48 hours excluding weekends. If your order is an international order, shipping lead times may be longer due to custom and duties information

Additionally, if you created an account on our website during checkout, you can log in to your account to check the order status and access tracking information. We highly recommend creating an account on our website to keep track of your order history and save payment information for easier future checkouts.

Please note that if you purchased from a third-party seller, we are not responsible for any lost packages or delays. In such cases, you should reach out to the authorized dealer directly, as we cannot access tracking information or order status for purchases made through other sellers.

If you are not receiving a response from the seller, you are welcome to open a support ticket via the “Contact Us” page on our website. Our representatives will investigate the issue and provide further guidance as needed.

Yes, we do offer international shipping for Thinkcar products. To place an order, please visit our official website at thinkcarus.com. Shipping costs will be calculated during the checkout process based on your location.

After we receive your order, an account representative will reach out to you to gather additional information required for customs clearance and duties. Please note that any applicable customs duties or taxes are the responsibility of the customer.

Additionally, we ship to all U.S. territories, including Puerto Rico, Hawaii, Guam, and others. Rest assured, we strive to provide our customers with a seamless and convenient shopping experience, no matter where they are located.

To receive Thinkcar coupons and stay informed about exclusive promotions and discounts, we recommend signing up for our newsletter sign up in our official website www.toplse.com.

We do not accept coupon codes from third-party sources, as we cannot verify their legitimacy or ensure that they are still valid. To protect our customers and maintain a consistent shopping experience, we only honor coupon codes obtained directly from Thinkcar or our official communications, such as our newsletter.

By subscribing to our newsletter, you’ll be among the first to know about special offers and product updates.

If you’re having trouble applying a coupon code during checkout, there could be several reasons for the issue:

The coupon code has expired: Please double-check the validity of the coupon and make sure it hasn’t expired.
The coupon code has already been used: Some coupons are limited to a single use per customer. If you’ve used the coupon before, it may not be applicable again.
The coupon code is not applicable to the items in your cart: Certain promotions may only apply to specific products or have minimum purchase requirements. Check the terms and conditions of the coupon to ensure it applies to your purchase.
There may be a typo in the coupon code: Ensure you’ve entered the code correctly, without any extra spaces or characters.
If you’ve checked the above factors and are still having trouble with your coupon, please feel free to contact our support team by calling us or submitting a support ticket through the “Contact Us” page on toplse.com.

We’re happy to help you with any issues you may encounter during the ordering process.

We understand that dealing with lost or stolen orders can be frustrating. While we empathize with your circumstances, please note that we are not responsible for lost or stolen items once they have been delivered to the address provided during checkout. We fulfill our responsibility by shipping the items to the address specified by the customer.

We highly recommend continuing to work with the local authorities regarding the theft and providing them with any necessary information or documentation. They will be better equipped to handle the situation and investigate the matter further.

Here are the recommended steps to take;

• Contact the carrier & File a claim
• File a claim with Police
• Contact local authorities

If you have any further questions or require additional assistance, please don’t hesitate to reach out to our customer support team.

We understand that mistakes happen, but please note that we are not responsible for errors in the shipping address provided during the checkout process. Once the carrier has delivered the items to the address specified, we have limited control over the situation. In this case, we recommend that you take the following steps:

1. Pick up the items: If possible, make an effort to retrieve the items from the old address. You may want to contact the current resident or the building management to see if they can assist you in retrieving the package.

2. Contact the carrier: Get in touch with the carrier responsible for the delivery to inquire about their suggestions or options for resolving the issue. They may be able to provide guidance on how to proceed or offer alternative solutions.

3. Assume responsibility: It’s important to understand that Thinkcar cannot be held responsible for any items lost or delivered to the wrong address due to an error made during the checkout process. We fulfill our responsibility by shipping the items to the address provided by the customer.

Disclaimer: If you wish to receive a refund for the items, they will need to be returned to us in their original condition. Please reach out to our customer support team for further assistance regarding the return process.

We apologize for any inconvenience caused, and we appreciate your understanding that it is the customer’s responsibility to ensure the accuracy of the shipping address during checkout.

When you place an order from our official website (toplse.com), we offer free standard ground shipping for domestic orders within the continental United States. If you prefer express shipping, the cost will be calculated during the checkout process based on your location and shipping preferences.

For international orders, please note that customers are responsible for shipping costs and any applicable customs duties or taxes. These fees will be calculated and displayed during the checkout process. If you have any questions or concerns regarding shipping fees, feel free to reach out to us through the “Contact Us” page on our website, and our team will be happy to assist you.